This may be the simplest post I ever make. Recently we had a remote user who had an issue where the ellipses (the '...' icon) would not appear in the command bar of a subgrid. They were looking for the Export to Excel button. We are running CRM 2015 on premise. This is apparently an issue with CRM 2015 and happens when the labels in the command bar run too long (see here). Usually CRM accounts for this by hiding the buttons and displaying the ellipses at the end. After checking for Export to Excel permissions (on the Business Management tab of a Security Role), customizations, and every piece of functionality I could think of, I finally found the fix. The fix is...
...(drum roll)...
Widen your browser window.
Sometimes getting caught up in the complexities of the system can distract you from the most obvious and simple solutions.
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